COVID-19 Frequently Asked Questions (FAQs)

  1. You will register for an appointment.
  2. You will receive a confirmation text - ensure you receive a confirmation text or you may have entered your phone number incorrectly.
  3. Typically we give instructions so that you can self-swab. If you are uncomfortable doing so or you have children that need assistance, we can help.
  4. Your sample will be processed within 24-48 hours.
  5. Upon releasing results, you will receive another text that will allow you to view your results.
  6. If you have any questions, please review the FAQs first. If you still have questions, call us at 888-857-4835. We are experiencing high call volumes. If we do not answer, leave a message and we will return your call.

Currently, yes. We are experiencing unprecedented demand for COVID-19 testing. You can visit patients.QitekLabs.com. If there are no appointments available on our portal, search for us on SolvHealth.com - we partner with Solv and there may be appointment times available on their platform.

No. Qitek performs RT-PCR COVID-19 testing since it is extremely sensitive and accurate. It is also approved for travel purposes.

Yes. All insurances are accepted for COVID-19 testing.

Yes. All insurances cover COVID-19 testing.

Yes. COVID-19 testing is covered for the uninsured through HRSA. We may request your social security number.

If your appointment time is prior to noon, you will receive results same day (by midnight). If you appointment time is after noon, you will receive results within 24-48 hours (typically 24 hours or less).

Qitek uses the terminology Detected and Not Detected as it is more accurate terminology. Essentially, Detected means that you are Positive (from the nasal swab you utilized) for COVID-19. Not Detected means that you are Negative (from the nasal swab you utilized).

The controls that state Pass simply mean that the testing process functioned appropriately. Qitek utilizes internal controls within our testing process to ensure that there is human genetic material present. Essentially, if you swabbed properly, the controls will say Pass. 

Qitek can't give any medical advice. We recommend that you contact your provider and follow CDC guidelines.

Qitek can't give any medical advice. We recommend that you contact your provider and follow CDC guidelines.

CDC guidelines are often updated. Please visit the CDC guidelines by clicking HERE

  1. First, ensure that you received a text that states your results are ready. If you did not, your sample may still be processing. If you received a confirmation text, proceed to step 2.
  2. Visit patients.QitekLabs.com.
  3. Click Results.
  4. Enter in your phone number and click Send Code.
  5. You will receive a text message with a code.
  6. Enter the Code and your Date of Birth and click Submit. If you can't proceed past this step, you may have registered with an inaccurate date of birth. Please call the laboratory at 888-857-4835 for assistance. 
  7. You should now be in your personal patient portal. If you have tested multiple times, you will see multiple results. Ensure you select the correct result to view.
  8. If you have multiple family members that were registered with the same phone number, click Add Family Member and follow the on-screen instructions.
  9. If you still need further assistance, contact the laboratory at 888-857-4835. We are experiencing high call volumes. If we do not answer immediately, leave a message and we will return your call. 
  1. Please review all FAQs to ensure your question is not listed.
  2. If you still need additional help, call the laboratory at 888-857-4835.
  3. You will hear our after hours message. You can press 1 to be connected to the CEO directly for further assistance.